Tuesday, October 2, 2012

TOTAL QUALITY MANAGEMENT GE2022 Course Plan

TOTAL QUALITY MANAGEMENT   GE2022 Course Plan

Course Plan

Subject Name:    TOTAL QUALITY MANAGEMENT

Branch   : Computer Science                                  Year:   IV CSE                                                      Semester: VII
                                                                                                            Code: GE2022         
Text Book
T1 : 1. Dale H.Besterfiled, et at., "Total Quality Management", Pearson Education Asia, 3rdEdition, Indian Reprint (2006).
Reference Book
R1 :James R.Evanes & William M.Lidsay, The Management and Control of Quality, (5th edition), South-Western(Thomson Learning), 2002.

S. No
Topics
Book to be Referred
Page Number
Hour
Cumulative Hours
Teaching Aids
UNIT I - INTRODUCTION
1
 Introduction (own notes)
-
-
1
1
-
2
 Need for Quality, , Evolution of quality, Definition of Quality
T1
6-8
1
2
NPTEL
3
Dimension of manufacturing and service Quality
T1
8
2
4
NPTEL
4
Basic Concepts of Total Quality Management, Definitions of
TQM
T1
2-3
2
6
-
5
TQM Framework - contributions of Deming, Juran and Crosby
T1
4-5
1
7
-
6
Deming Philosophy
T1
27-31
1
8
-
7
Barriers to TQM implementation
T1
10-12
1
9
-
UNIT II – TQM PRINCIPLES
8
Leadership- Concepts, Role of senior management
T1
17-20
1
10
NPTEL
9
Strategic quality planning, Quality statements
T1
44-47
1
11
-
10
Customer Focus-Customer  Orientation-Customer Satisfaction - Customer Complaints, Customer Retention
T1
55-84
2
13
-
11
Employee Involvement – Motivation, Empowerment, Team and Teamwork, Recognition & Reward, Performance Appraisal, Benefits
T1
89-118,
120-121
2
15
OHP
12
Continuous Process Improvement – Juran Trilogy, PDSA cycle, 5S, Kaizen
T1
125-145
2
17
-
13
Supplier Partnership – Partnering, Sourcing, Supplier Selection, Supplier Rating
T1
153-161
1
18
-
UNIT III – TQM TOOLS & TECHNIQUES I
14
The Seven traditional tools of quality
T1
461-474
2
20
PPT
15
New Seven Management Tools
T1
443-459
1
21
-
16
Six-sigma: Concepts,
methodology, applications to manufacturing, service sector including IT
T1
146-150
2
23
NPTEL
17
Benchmarking – Reasons to Benchmark, Benchmarking Process
T1
207-210
2
25
OHP
18
FMEA – Stages of FMEA, Types
T1
384-400
2
27
NPTEL
UNIT IV – TQM TOOLS & TECHNIQUES II
19
Quality Circles-Quality Function Deployment (QFD)
T1
317-321
2
29
NPTEL
20
Taguchi Quality Loss Function
T1
561-566
2
31
OHP
21
Total Productive Maintenance(TPM) – Concept, Improvement Needs, Cost of Quality
T1
434-437
3
34
PPT
22
Performance Measures
T1
384-400
2
36
-
UNIT V – QUALITY SYSTEM

23
Need for ISO 9000 - ISO 9000:2000  Quality Systems and Elements, Documentation 
T1
253-255
269-310

3
39
-

24
Quality Auditing  QS 9000 -ISO 14000 – Concept, Requirements, Benefits
T1
294

3
42
NPTEL

25

Case studies of TQM  implementation in manufacturing and service sector including IT

-
Notes
2
44
PPT

26
Review Class
-
-
1
45
-


JOURNALS:

NPTEL VIDEOS:

S.No
Journal Name
ISSN/ISBN
Topics
Units covered
1.
ICMIT
978-1-422-2329-3
Quality Engineering Tools
I
2.
IBM Systems Journal
0018-8670
Total quality management
II & III
3.
IEEM
978-1-4244-4869-2
The Role of ISO-link between TQM and organizational performance
V
4.
CCCM
978-0-7695-3290-5
Impact of organizational culture on TQM implementation
IV
5.
ICETECT
978-0-7695-3267-7
A comparative  study of TQM,TPM and organization Performance
II,III,IV,V
S.No
Video URL
TOPIC
Co-odinators&Institute
Units
1.
Concepts in quality management-I
Dr.T.P.Bagchi IIT,Kharagpur
I
2.
Concepts in quality management-II
Dr.T.P.Bagchi IIT,Kharagpur
I
3.
Role of leadership & management
Dr.T.P.Bagchi IIT,Kharagpur
II
4.
FMEA
Dr.T.P.Bagchi IIT,Kharagpur
III
5.
SIX sigma
Dr.T.P.Bagchi IIT,Kharagpur
III
6.
QFD
Dr.T.P.Bagchi IIT,Kharagpur
IV
7.
QS9000
Dr.T.P.Bagchi IIT,Kharagpur
V

Advanced Topics
·         Statistical Process Control(SPC)
·         Communication Types
Websites
·         www.iso.org
·         www.iitm.ac.in
·         www.sixsigmatutorial.com

--
Hackerx Sasi
Don't ever give up.
Even when it seems impossible,
Something will always
pull you through.
The hardest times get even
worse when you lose hope.
As long as you believe you can do it, You can.

But When you give up,
You lose !
I DONT GIVE UP.....!!!


In three words I can sum up everything I've learned about life - it goes on......
with regards
prem sasi kumar arivukalanjiam

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