TOTAL QUALITY MANAGEMENT GE2022 Course Plan
Course Plan
Subject Name: TOTAL QUALITY MANAGEMENT
Branch : Computer Science Year: IV CSE Semester: VII
Code: GE2022
Text Book
T1 : 1. Dale H.Besterfiled, et at., "Total Quality Management", Pearson Education Asia, 3rdEdition, Indian Reprint (2006).
Reference Book
R1 :James R.Evanes & William M.Lidsay, The Management and Control of Quality, (5th edition), South-Western(Thomson Learning), 2002.
S. No
|
Topics
|
Book to be Referred
|
Page Number
|
Hour
|
Cumulative Hours
|
Teaching Aids
| |||
UNIT I - INTRODUCTION
| |||||||||
1
|
Introduction (own notes)
|
-
|
-
|
1
|
1
|
-
| |||
2
|
Need for Quality, , Evolution of quality, Definition of Quality
|
T1
|
6-8
|
1
|
2
|
NPTEL
| |||
3
|
Dimension of manufacturing and service Quality
|
T1
|
8
|
2
|
4
|
NPTEL
| |||
4
|
Basic Concepts of Total Quality Management, Definitions of
TQM |
T1
|
2-3
|
2
|
6
|
-
| |||
5
|
TQM Framework - contributions of Deming, Juran and Crosby
|
T1
|
4-5
|
1
|
7
|
-
| |||
6
|
Deming Philosophy
|
T1
|
27-31
|
1
|
8
|
-
| |||
7
|
Barriers to TQM implementation
|
T1
|
10-12
|
1
|
9
|
-
| |||
UNIT II – TQM PRINCIPLES
| |||||||||
8
|
Leadership- Concepts, Role of senior management
|
T1
|
17-20
|
1
|
10
|
NPTEL
| |||
9
|
Strategic quality planning, Quality statements
|
T1
|
44-47
|
1
|
11
|
-
| |||
10
|
Customer Focus-Customer Orientation-Customer Satisfaction - Customer Complaints, Customer Retention
|
T1
|
55-84
|
2
|
13
|
-
| |||
11
|
Employee Involvement – Motivation, Empowerment, Team and Teamwork, Recognition & Reward, Performance Appraisal, Benefits
|
T1
|
89-118,
120-121
|
2
|
15
|
OHP
| |||
12
|
Continuous Process Improvement – Juran Trilogy, PDSA cycle, 5S, Kaizen
|
T1
|
125-145
|
2
|
17
|
-
| |||
13
|
Supplier Partnership – Partnering, Sourcing, Supplier Selection, Supplier Rating
|
T1
|
153-161
|
1
|
18
|
-
| |||
UNIT III – TQM TOOLS & TECHNIQUES I
| |||||||||
14
|
The Seven traditional tools of quality
|
T1
|
461-474
|
2
|
20
|
PPT
| |||
15
|
New Seven Management Tools
|
T1
|
443-459
|
1
|
21
|
-
| |||
16
|
Six-sigma: Concepts,
methodology, applications to manufacturing, service sector including IT
|
T1
|
146-150
|
2
|
23
|
NPTEL
| |||
17
|
Benchmarking – Reasons to Benchmark, Benchmarking Process
|
T1
|
207-210
|
2
|
25
|
OHP
| |||
18
|
FMEA – Stages of FMEA, Types
|
T1
|
384-400
|
2
|
27
|
NPTEL
| |||
UNIT IV – TQM TOOLS & TECHNIQUES II
| |||||||||
19
|
Quality Circles-Quality Function Deployment (QFD)
|
T1
|
317-321
|
2
|
29
|
NPTEL
| |||
20
|
Taguchi Quality Loss Function
|
T1
|
561-566
|
2
|
31
|
OHP
| |||
21
|
Total Productive Maintenance(TPM) – Concept, Improvement Needs, Cost of Quality
|
T1
|
434-437
|
3
|
34
|
PPT
| |||
22
|
Performance Measures
|
T1
|
384-400
|
2
|
36
|
-
| |||
UNIT V – QUALITY SYSTEM
| |||||||||
23
|
Need for ISO 9000 - ISO 9000:2000 Quality Systems and Elements, Documentation
|
T1
|
253-255
269-310
|
3
|
39
|
-
| |||
24
|
Quality Auditing QS 9000 -ISO 14000 – Concept, Requirements, Benefits
|
T1
|
294
|
3
|
42
|
NPTEL
| |||
25
|
Case studies of TQM implementation in manufacturing and service sector including IT
|
-
|
Notes
|
2
|
44
|
PPT
| |||
26
|
Review Class
|
-
|
-
|
1
|
45
|
-
| |||
JOURNALS:
NPTEL VIDEOS:
S.No
|
Journal Name
|
ISSN/ISBN
|
Topics
|
Units covered
|
1.
|
ICMIT
|
978-1-422-2329-3
|
Quality Engineering Tools
|
I
|
2.
|
IBM Systems Journal
|
0018-8670
|
Total quality management
|
II & III
|
3.
|
IEEM
|
978-1-4244-4869-2
|
The Role of ISO-link between TQM and organizational performance
|
V
|
4.
|
CCCM
|
978-0-7695-3290-5
|
Impact of organizational culture on TQM implementation
|
IV
|
5.
|
ICETECT
|
978-0-7695-3267-7
|
A comparative study of TQM,TPM and organization Performance
|
II,III,IV,V
|
S.No
|
Video URL
|
TOPIC
|
Co-odinators&Institute
|
Units
|
1.
|
Concepts in quality management-I
|
Dr.T.P.Bagchi IIT,Kharagpur
|
I
| |
2.
|
Concepts in quality management-II
|
Dr.T.P.Bagchi IIT,Kharagpur
|
I
| |
3.
|
Role of leadership & management
|
Dr.T.P.Bagchi IIT,Kharagpur
|
II
| |
4.
|
FMEA
|
Dr.T.P.Bagchi IIT,Kharagpur
|
III
| |
5.
|
SIX sigma
|
Dr.T.P.Bagchi IIT,Kharagpur
|
III
| |
6.
|
QFD
|
Dr.T.P.Bagchi IIT,Kharagpur
|
IV
| |
7.
|
QS9000
|
Dr.T.P.Bagchi IIT,Kharagpur
|
V
|
Advanced Topics
· Statistical Process Control(SPC)
· Communication Types
Websites
Don't ever give up.
Even when it seems impossible,
Something will always
pull you through.
The hardest times get even
worse when you lose hope.
As long as you believe you can do it, You can.
But When you give up,
You lose !
I DONT GIVE UP.....!!!
In three words I can sum up everything I've learned about life - it goes on......
with regards
prem sasi kumar arivukalanjiam
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